Wednesday, September 1, 2010
Now Works On Your Mobile Phone
Taking care of Customers 1st is the WAY TO BUILD A "STRONG" BUSINESS!
In today's business environment everything is so fast, and many times it seems like the bottom line $ "profit" is the only "motivation". However, without "happy" customers, there will eventually be no $ profit.
A Strong Business is "Built" on Building Relationships with Customers, and Getting Referrals.
Customers need to be treated like a friend; a friend who is appreciated; someone we would like to see coming back, for at least 20 years.
Isn't "Customer Service" really just a modern word for "Old Fashioned Hospitality"...
The dictionary meaning of hospitality:
1. the friendly reception and treatment of guests or strangers.
2. the quality or disposition of receiving and treating guests and strangers in a warm, friendly, generous way.
Here are a few ideas of taking care of customers with "Old Fashioned Hospitality":
- Graciously Giving a few extra moments of our time; as Time is the most valuable thing we can give our customers.
- Slowing down and taking the time to listen to what the customer is saying:
- - Do they have a problem or complaint; if so take it seriously and take the time to take care of it immediately.
- - Does the customer need an explanation or clarification on a product or service which is offered; if so take the time to thoroughly explain until the customer feels they fully understand.
- -Or, Does the customer just want to express how much they enjoy doing business with you; if so take the time to enjoy the moment and accept the accolades.
Customer service should never be determined by how much $ money a customer is spending...
- Or depend on how much someone gets paid to take care of a customer...
What about Customer Service which is done out of sheer love for the customer; Wouldn't this be what true Customer Service is about...
Hospitality should have no other nature than love.
- Author: Henrietta Mears
Our level of “Customer Service"/"Old Fashioned Hospitality" determines whether our customers will want to come back, and especially whether they will tell their friends, and send referrals.
What does “Customer Love” and "Old Fashioned Hospitality" look like to you?
Romans 12:10 Love each other with genuine affection, and take delight in honoring each other.