Wednesday, September 29, 2010

If You are Available the Customers Will Come...

If You are Available the Customers Will Come...

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If You are Available the Customers Will Come...

To stay competitive "MORE than ever before", we need to make ourselves more available to our customers and make everything more convenient for our customers.Tammy Taylor - CEO, Tammy Taylor Nails Inc.  - Entrepreneur and Business Owner since 1981

Are you in your business working at least 40 Hours a week?
Do your customers know what Days and Hours you are at work?
Do your co-workers know what Days and Hours you will be at work?

Quote:
"You have to perform at a consistently higher level than others. That’s the mark of a true professional. Professionalism has nothing to do with getting paid for your services."
Author- Joe Paterno

In order to keep Clients and build a Clientele, customers need to know what Days and Hours you will be at work.
Let's say your customer is out doing errands, or they get off work early and they feel spontaneous and would like to have a service done, or buy some products, but they don't know your schedule. (you don’t want them to go somewhere else)...

Or...
A New "potential" customer is walking by your business and they are trying to find your hours, so they can come back later.

Anyone trying to run a business "without" having designated Days and Hours will have a tougher time "building" a Clientele and keeping a Clientele, especially in this New Economy.

Here are a few things that are very important to help you stay competitive and keep your business prospering:
  1. Make sure your Days and Hours are posted where your Clients and "potential" customers can see them; like on your business card, your website and all promotional material.
  2. Always be at your business during these times, even if you are not busy or if you get cancellations.
  3. Answer phone calls when you are not with a customer instead of letting it go to voice mail, and when they do need go to voice mail call them back immediately when you get a break.
  4. Make sure the Receptionist and all of your Co-Workers know your schedule and have your Cell#, in case a customer needs an appt. or has a question.

I have found through years of experience; even when you do not have appointments, "if you are at your business" and ready for customers "the customers will come"!

With love,
Tammy Taylor

James 1:3-4 For when your faith is tested, your endurance has a chance to grow.
So let it grow, for when your endurance is fully developed, you will be strong in character and ready for anything.


If You are Available the Customers Will Come...

Click here to have the Blog Narrated to You by Tammy Taylor
Now Works On Your Mobile Phone


If You are Available the Customers Will Come...

To stay competitive "MORE than ever before", we need to make ourselves more available to our customers and make everything more convenient for our customers.Tammy Taylor - CEO, Tammy Taylor Nails Inc.  - Entrepreneur and Business Owner since 1981

Are you in your business working at least 40 Hours a week?
Do your customers know what Days and Hours you are at work?
Do your co-workers know what Days and Hours you will be at work?

Quote:
"You have to perform at a consistently higher level than others. That’s the mark of a true professional. Professionalism has nothing to do with getting paid for your services."
Author- Joe Paterno

In order to keep Clients and build a Clientele, customers need to know what Days and Hours you will be at work.
Let's say your customer is out doing errands, or they get off work early and they feel spontaneous and would like to have a service done, or buy some products, but they don't know your schedule. (you don’t want them to go somewhere else)...

Or...
A New "potential" customer is walking by your business and they are trying to find your hours, so they can come back later.

Anyone trying to run a business "without" having designated Days and Hours will have a tougher time "building" a Clientele and keeping a Clientele, especially in this New Economy.

Here are a few things that are very important to help you stay competitive and keep your business prospering:
  1. Make sure your Days and Hours are posted where your Clients and "potential" customers can see them; like on your business card, your website and all promotional material.
  2. Always be at your business during these times, even if you are not busy or if you get cancellations.
  3. Answer phone calls when you are not with a customer instead of letting it go to voice mail, and when they do need go to voice mail call them back immediately when you get a break.
  4. Make sure the Receptionist and all of your Co-Workers know your schedule and have your Cell#, in case a customer needs an appt. or has a question.

I have found through years of experience; even when you do not have appointments, "if you are at your business" and ready for customers "the customers will come"!

With love,
Tammy Taylor

James 1:3-4 For when your faith is tested, your endurance has a chance to grow.
So let it grow, for when your endurance is fully developed, you will be strong in character and ready for anything.


Wednesday, September 22, 2010

Create Your Own Work Environment

Create Your Own Work Environment

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Create Your Own Work Environment
  • Some people like it calm
  • Some people like it exciting
  • Some people like a higher stress

Whatever environment helps you do your best is the environment you can create.Tammy Taylor - CEO, Tammy Taylor Nails Inc.  - Entrepreneur and Business Owner since 1981

Now you might be thinking:
- My environment at work is determined by all those around me.
- But... It isn't; that is "their" environment "not" yours.

Our environment is directly related to HOW WE REACT to situations and HOW WE ACT towards others…
"Not", how others act.

The greatest thing about creating our own environment is we "are" in control; which makes everything so much "more" fun, and we are "more" productive.
Have you ever been around someone who stays calm, cool and collected even in the craziest situations...

Or...

A person who has so much energy it feels like a whirlwind when they walk in the room…

Both have created their own environment.

Quote:

...The remarkable thing is we have a choice everyday regarding the attitude we will embrace for that day. We cannot change our past... we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude.
I am convinced that life is 10% what happens to me and 90% of how I react to it.
And so it is with you... we are in charge of our Attitudes.”

Author: Charles R. Swindoll

Figure out what your favorite most productive environment is, then start creating this environment today; with your every Action and every Reaction.

You will see "immediate" results, and you will start having more fun!

With love,
Tammy Taylor

Ephesians 4:2 Be humble and gentle. Be patient with each other, making allowance for each other's faults because of your love.


Wednesday, September 15, 2010

Bring Your "A" Game

Bring Your "A" Game

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Bring Your "A" Game

To really ENJOY our Jobs and our Businesses, we need to make the Decision to Bring our "A" Game, every day!
This is the difference between just being good enough, and being GREAT.
Tammy Taylor - CEO, Tammy Taylor Nails Inc.  - Entrepreneur and Business Owner since 1981
When we GIVE the VERY BEST of OUR ABILITY EVERY DAY TO OUR LIFE, we will see a huge difference in our "motivation" to go to work; our "excitement" level in what we are doing at work; the "quality" of work we do, and the "customer service" we give.

The Enjoyment and Satisfaction in our Job, is directly related to giving the VERY BEST of OUR ABILITY EVERY DAY.

Quote:
"In life, as in a football game, the principle to follow is:
hit the line hard."

Author: Theodore Roosevelt

Whenever we do something and we do it only good enough to get by, there is never a feeling of accomplishment or satisfaction, while we are doing it, nor even when we have finished.

This is how Jobs become just that - Jobs...

When a Job is being done just good enough to get by, it is no longer a career, or a source of enjoyment; it is only a means of getting by, and there is "no satisfaction in doing something just good enough".

Quote:

"One of the great undiscovered joys of life comes from doing everything one attempts to the best of one's ability. There is a special sense of satisfaction, a pride in surveying such a work, a work which is rounded, full, exact, complete in its parts, which the superficial person who leaves his or her work in a slovenly, slipshod, half-finished condition, can never know. It is this conscientious completeness which turns any work into art. The smallest task, well done, becomes a miracle of achievement."

Author: Og Mandino

BRING YOUR "A" GAME TODAY; you will be amazed at how much more fun you will have in your work and the satisfaction you will get from it.

With love,
Tammy Taylor

1 Corinthians 10:31 "So whether you eat or drink or whatever you do, do it all for the glory of God."


Wednesday, September 8, 2010

Coupon Usage Up 37%...

Coupon Usage Up 37%...

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Coupon Usage Up 37%...

Would you like to increase your business?
But… you aren't real sure how to go about it?
Even if you do not have extra time, or extra money to do promotions...
Or, maybe you feel shy talking to people outside of your business...
You can still increase your business.Tammy Taylor - CEO, Tammy Taylor Nails Inc.  - Entrepreneur and Business Owner since 1981

You can INCREASE your business by promoting the products and services you offer with COUPONS and getting REFERRALS from your already existing clients; "who already love you".

"NCH Marketing Services, a division of Valassis Communications in Livonia, Mich., says consumers saved nearly $2 billion with coupons in the first half of 2010, a 37 percent increase over pre-recession levels, according to its mid-year Coupon Facts Report.
This report also revealed that 176 billion coupons were offered in the first half of 2010, up from 158 billion a year ago."

As you can see, consumers are using Coupons more and more; what a great opportunity to increase your business.

We want our Coupon Customers to keep coming back, and we want to give our Existing Customers an opportunity to save money as well; so we need an On-Going Coupon Offer, which Offers 2 Different Types of Coupons:

#1 COUPON: This will be your NEW CUSTOMER ONLY COUPON (have your customers give these to their family and friends)

#2 COUPON: This will be your REFERRAL COUPON (give out to your customers when they send you a Referral)

How can you get your On-Going Coupon Offer in Motion?

NEW Customers:

  • When a New Customer comes in with their NEW CUSTOMER ONLY COUPON we need them to keep coming back.
  • You already know this customer likes Coupons so why not give them an opportunity to earn more Coupons...
  • Explain to this New Customer they can continue to get Coupons, if they send you Referrals

EXISTING Customers:

  • Have any of your Existing Customers ever expressed things are getting tighter and they have to watch their budget?
  • Your REFERRAL COUPON can help them...
  • Explain to your Existing Customers; if they will pass out your New Customer Coupons to their friends and family and get you "Referrals", you will give them a REFERRAL COUPON for every customer they refer to you.

The easiest way to figure out what to offer on your Coupons is to go through all of the Coupons you receive for the next 2 weeks; save the ones you like and would use yourself; then design your Coupons like the Coupons you like to use.

Have Fun and Use Your Creativity.

With love,
Tammy Taylor

Isaiah 32:8 But good people will be generous to others and will be blessed for all they do.

Wednesday, September 1, 2010

Customers 1st

Customers 1st

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Customers 1st

Taking care of Customers 1st is the WAY TO BUILD A "STRONG" BUSINESS!
Tammy Taylor - CEO, Tammy Taylor Nails Inc.  - Entrepreneur and Business Owner since 1981
In today's business environment everything is so fast, and many times it seems like the bottom line $ "profit" is the only "motivation". However, without "happy" customers, there will eventually be no $ profit.

A Strong Business is "Built" on Building Relationships with Customers, and Getting Referrals.

Customers need to be treated like a friend; a friend who is appreciated; someone we would like to see coming back, for at least 20 years.
Isn't "Customer Service" really just a modern word for "Old Fashioned Hospitality"...

The dictionary meaning of hospitality:
(hos·pi·tal·i·ty)
1. the friendly reception and treatment of guests or strangers.
2. the quality or disposition of receiving and treating guests and strangers in a warm, friendly, generous way.

Here are a few ideas of taking care of customers with "Old Fashioned Hospitality":
  • Graciously Giving a few extra moments of our time; as Time is the most valuable thing we can give our customers.
  • Slowing down and taking the time to listen to what the customer is saying:
  • - Do they have a problem or complaint; if so take it seriously and take the time to take care of it immediately.
  • - Does the customer need an explanation or clarification on a product or service which is offered; if so take the time to thoroughly explain until the customer feels they fully understand.
  • -Or, Does the customer just want to express how much they enjoy doing business with you; if so take the time to enjoy the moment and accept the accolades.

Customer service should never be determined by how much $ money a customer is spending...
- Or depend on how much someone gets paid to take care of a customer...

What about Customer Service which is done out of sheer love for the customer; Wouldn't this be what true Customer Service is about...

Quote:
Hospitality should have no other nature than love.
- Author: Henrietta Mears

Our level of “Customer Service"/"Old Fashioned Hospitality" determines whether our customers will want to come back, and especially whether they will tell their friends, and send referrals.

What does “Customer Love” and "Old Fashioned Hospitality" look like to you?

With love,
Tammy Taylor

Romans 12:10 Love each other with genuine affection, and take delight in honoring each other.