Saturday, January 24, 2009

Money Problems, Cranky Clients...

Does worrying about money problems make you cranky with your clients?
Tammy TaylorWhen you worry, it can cause you not to be your best with your Clients; you could be easily distracted and cranky, which means you will probably make less money.

Clients will feed off of you: When you are attentive and positive, your Clients will be more pleasant and easier to work on; when you are distracted and cranky your Clients will be picky and complain more.

If you make more money, it will help reduce the problems; which will help you worry less.

It does not work the other way around; worrying about not having enough money does not produce money, but making more money does help reduce problems.

$ - $$MAKE MORE MONEY$ = helps reduce your problems
- Worry more about problems = MAKE LESS MONEY

$ - $$Be attentive and positive to every Client = MAKE MORE MONEY$$
- Cranky with your clients = MAKE LESS MONEY

$ - Keeping a positive attitude with each and every Client = MAKE MORE MONEY$$
- Letting bad clients get you down = MAKE LESS MONEY

Have a positive attitude and believe in yourself (I Believe In YOU and so will your clients and the people around you). You are a mirror, when you get ready to leave the house look in the mirror and smile; when you project joy and excitement, then others will respond to you the same.

Even if you are not feeling joyful pretend like you are; we are actors and actresses when we are in a people business. But the surprising thing is when you put on a good enough act you will start believing it yourself.

When you have a Client that makes you feel bad about your work and you carry that onto the next Client, it affects your work and your Clients attitude. Your next Client does not know anything about what transpired with the Client before her, and she probably does not care; she only cares about her time with you and if that time with you is not enjoyable, than she might start looking for someone else to do her nails.

$ - Treating your clients like GOLD = $$$$$ MAKE MORE MONEY
Write these ideas down and try them this week and see how your clients respond:
  • Ask each of your clients before you start their nail service if they would like some coffee, tea or water.
  • Get your clients keys and money out so she does not smear her nails
  • Call each of your clients the night before and remind them of their appt
  • Thank each client after you do their nails and ask when they would like to re-book so they can have the time that is good for them
  • Do not take personal calls while you are with a client
  • Do not let people around you interrupt you while you are with a client
The WORST thing you could ever say to your Client is: "I'm not making enough money", or "I am working too hard."

It makes the Client feel that somehow her business is not important enough to you, or that she should be doing more for you; she is already doing everything she should be doing; she is giving you her business. Which you should be totally thrilled to have, because she could be going somewhere else.

Leave your "PROBLEMS" in a paper sack in your car. Make a paper sack that says "PROBLEMS" on it; in the morning when you get to work, look at your bag and say "PROBLEMS you are going to stay here, we can start again after I finish my day."

Then when you are with your Clients you are not worried about your "PROBLEMS" because they are perfectly safe in the backseat of your car).

Now, it is the end of the day and you are feeling really good about yourself after having a happy and productive day (without worrying), do you really want to open the "PROBLEMS" bag?

So don't! just throw it back in the back seat and have a GREAT night with your family not your bag of "PROBLEMS".
Have a Great Nail Day
with love,
Tammy Taylor

P.S. here are a few of my favorite quotes I thought you might enjoy

"Act as if what you do makes a difference. It does."
~ William James

Happiness is an attitude.
We either make ourselves miserable, or happy and strong.
The amount of work is the same.
~Francesca Reigler

Got no checkbooks, got no banks,
Still I'd like to express my thanks -
I got the sun in the morning and the moon at night.
~Irving Berlin, "I Got the Sun in the Morning," 1946

Good fortune shies away from gloom.
Keep your spirits up.
Good things will come to you and you will come to good things.
~Glorie Abelhas

"People begin to become successful the minute they decide to be."
~ Harvey Mackay