Wednesday, October 28, 2009

Is This Client Worth It!

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Is This Client Worth It!

When I was first starting out building my business over 28 years ago, I was so excited and I wanted to do everything for my clients. Anything that would make them happy made me happy. I did not have a lot of clients when I first started, so I had to make every single client I did have, feel like they were my only client and they were the most important person to me in the world. I wanted to make sure they would come back because I could not afford to lose one single client.Tammy Taylor

Revolve your world around the customer and more customers will revolve around you.
-Heather Williams

I had to do a lot of work just to get one customer because there were about 20 nail salons within a 2 mile radius of me and the competition was tough. I would make time every day to pass out flyers, pass out business cards, give out 2 for 1 coupons; and do referral incentive programs.

There would be many days I would come in without a single client on my books for that day, but I never got negative; I stayed positive and excited about what I was doing.

If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
-Ray Kroc

It did not take long for me to get booked solid because my customer service was excellent.

My clients knew how important they were to me and they enjoyed coming to see me. I was always accommodating and happy and excited about them coming to me and letting me do their nails. They would have fun and forget the rest of the world; for one hour; because their hour with me was all about them and only them.

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
-Jeff Bezos

And then my big mistake happened that took all of the fun out of my business and ruined my customer service:

My Business was doing great and I was booked solid. I was even turning down clients and still making a lot of money.

But as time went on I started to get a little arrogance about myself, I thought my business was all about me, and I forgot that my business is all about my client. If my client canceled, came in late, bounced a check, or started getting too picky, or complaining, I wouldn’t give them another apppointment. I would tell them, “I will just replace you with someone on my waiting list.” I started having zero tolerance.

My clients started trying to do everything to make me happy instead of me trying to make them happy!

Now this only lasted a little while because when I started getting arrogant with my clients, I also started getting burned out, and I started complaining; that’s when business started dropping.

The more it became about me and not about my clients, I started falling out of love with my clients, and I became more critical of everything they did; they could do nothing right.

This can happen even to the best customer service person. But the great thing is too learn from it and become better.

When I saw how my attitude was affecting my business and my happiness with my job, I knew I had to change. At first I did not realize what it was I had to change; I thought I had to change my clients and then my schedule; everything else except me.

When things were not getting better, I had to think back why was I so happy when I started out? Even if I didn’t make a lot of money, I enjoyed what I was doing.

That's when I realized I had forgotten my simple philosophy from when I first started “MY BUSINESS IS ABOUT MY CLIENT and NOT ABOUT ME."

Every day we have to run our business like we are just starting and we do not have any clients. And when we get a New Client, we have to treat them like they are our ONLY Client and our Existing Clients are Golden; and we need to continue to always treat them like they are our ONLY client.

No matter how big or how small our businesses are, we have nothing without our clients.

So the question is:
And the answer is:

With love,
Tammy Taylor

Luke 22:26
But among you, those who are the greatest should take the lowest rank, and the leader should be like a servant.

Thursday, October 22, 2009

Master Educator Class, October, 2009

Tammy Taylor Master Educator Class, October, 2009
Tammy Taylor Master Educator Class
Left to right Back row-
Maria Penaloza, Kristi Simpson, Pamela Taylor, Debra Ilcken, Kim Holt, Geisha Samples, Scott Swanke, Jodi Harris, Teresa Tobin, Debbie Hummel, Bevin Niehaus, Deana Mclean, Elina Cavazos, Arcelia Castillo, Dixie White - Front Row: Chrissi Winter, Hollie Swanke, Mary Stokus, Tammy Taylor, Ed Taylor, Sr., Karina Penaloza, Janet Melton

Congratulations to the NEW Master Educator’s! This elite group of men and women spent 3 days training with Tammy Taylor. Their enthusiasm and skill set were amazing. Each Master Educator worked diligently to meet the requirements to get to this point. They understand the importance of furthering their education and they followed Tammy’s MOTTO: “whether you have to drive or fly just do it!” And they did. We are proud to have each and every one of the Master Educators representing Tammy Taylor Nails.
Deana Mclean-MN
Deana Mclean-MN

Deana Mclean was really enjoying floating her brush with Tammy’s Soak-Off Gel.
Chrissi Winter-NC/ Janet Melton-VA/ Debbie Hummel- ID
Chrissi Winter-NC/ Janet Melton-VA/ Debbie Hummel- ID

They were definitely enjoying the gel nail party! It’s like frosting a cake!

Our Master Educator Training came to an end too soon; we had many laughs and learned a lot!

... I had the most fabulous time, thank you for everything, I learned so much, gained confidence in myself, met wonderful people, made new friends and joined a wonderful family, the Tammy Taylor family! I can’t thank you enough for this experience. It was such a pleasure meeting you, You are an inspiration :) thank you, thank you, thank you... - Jodi Harris

Keep your eyes peeled; you might see one of these amazing Master Educators teaching a class near you soon!!

Have a great nail day,
Mary Stokus
Director of Education
Tammy Taylor Nails, Inc.
800-938-2669 ex 221

Wednesday, October 21, 2009


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"MANDATORY TIME OUT" (a day to relax, even if there are a million things that need to get done)

Busy people need to have at least one day a week to relax, to re-energize and to get organized for the week.

"Burn brightly, without burning out." – Author- Richard Biggs

I realized how fast of a pace we live in when a couple of years ago my Tammy Tayloryoungest son, who was 13 at the time, and my nephew who was 12, were sitting in the back seat of my SUV with a couple of their friends and they were saying: "this school year is flying by so fast, it seems like we just started school and it is almost summer".

When I heard this I was shocked, I remembered back when I was a kid and time just crawled by, I never thought school would end, and it seemed like forever before summer was here; then when summer finally came, half way through I didn't think summer would ever end. Everything just seemed to move at a slower pace.

This is really something to think about. Have you ever heard the saying "when you are really busy, time flies", but I knew we were way to busy when time was flying by so fast, even my children were feeling it.

I got so wound up with the fast pace of the world I was creating the same fast pace for my family, so I started slowing down my pace and my families pace with my mandatory "TIME OUT DAY" (the day to relax, even if there are a million things that need to get done)

My children and my husband need this down-time to relax, just as much as I do, and even though they don’t like mandatory "TIME OUT DAY", I know they need it.

"The time to relax is when you don't have time for it."
Author- Sydney J. Harris

My "TIME OUT DAY" also helped me at work, because I didn’t come to work tired anymore.

When I am not tired, I have More patience, More Productivity and I am More Positive and More Creative.

We must organize our time and be the master of our time, rather than becoming a slave to the constant demands on our time, or we are going to wear ourselves out. I know I have to put everything into perspective every day, and only do the important things that need to get done that day first; if there is any time left I can fit in a couple of little extra things, but I do not allow myself to get over scheduled.

When we are NOT Organized: we feel like we have too much going on, and we get tired and overwhelmed easier.

When we ARE Organized: we get more done in less time, and we are less tired.

Have you ever heard the saying “if you want something done, ask a busy person".

The busier someone is, the more organized they have to be; if they were not organized they would be exhausted and not able to do half as much as they do.

Being organized also means organizing FREE TIME just to RELAX.

A busy person has to schedule in time to relax, or they will be like the energizer bunny when the battery wears down: they just collapse.

This is the way I get the extra time I need to continue to have my "TIME OUT DAY" every week: I use a little part of my "TIME OUT DAY" to get my week organized, and getting organized makes my week more productive. This in turn gives me the extra time I need.

This is what I do on my average, mandatory "TIME OUT DAY":

#1. I have to rest (no schedule allowed)

#2. I Make my list of what needs to get done that next week (organizing the everyday responsibilities)

#3. I Make my list of the extra stuff that I need to get done that next week (organizing the special projects or appointments etc…) When my schedule is full (that is when I say no more), I put what is left onto the following weeks list.

What I have found by making myself take one mandatory "TIME OUT DAY" a week, I get more done in those other 6 days than I use to get done in 10 days, because I am not tired and I am more organized.

Have a Great Week.
With love,
Tammy Taylor

Hebrews 4:10

For he who has entered into his rest has himself also rested from his works, as God did from his.

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Wednesday, October 14, 2009

Is There Anyone Who Can Push Your Buttons......

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Is There Anyone Who Can Push Your Buttons......
Can they get you from HAPPY to MAD IN LESS THAN 30 SECONDS!

"For every minute you remain angry, you give up sixty seconds of peace of mind."
Author, Ralph Waldo Emerson Tammy Taylor

Being angry is always a waste of our time and our energy but, Button Pushers are everywhere, and they are in all of our lives.

These people can remind us of the 5th grade bully, who would say hurtful things just to get attention, or punch someone because they were angry or they would be hateful to someone they were jealous of.

But, we cannot deal with these "Button Pushers" like we might have dealt with the bully when we were 10; by hiding their lunch, putting gum in their hair or just outright slugging them, etc...

Proverbs 12:16 A fool is quick-tempered, but a wise person stays calm when insulted.

As adults we have to learn how to deal with these people, and not allow them to make us angry and hurt our feelings.

But, most of the time these "Button Pushers" are the people we love and who are very close to us, a family member, a friend, a co-worker; so they are usually very good at knowing our weaknesses.

That is why it is so hard to IGNORE them, because once they start attacking our weaknesses, we take it personal, and then we get angry.

Promise yourself to be so strong so that nothing can disturb your peace of mind.
Author, unknown

The key thought is:

It’s About "Them" (they are the "Button Pusher" who likes to "aggravate" people); this is not "NOT" About "You" (so do not take it personal).
Remember "Button Pushers" can only aggravate those who let them.

The very best way to deal with a "Button Pusher" is:


And, every time you choose to walk away and "do not" get angry, you will get STRONGER and STRONGER.

The 1st time you walk away is the hardest time; the 2nd time you walk away is hard; the 3rd time you walk away is a little less difficult; and by the 10th time you walk away you are going to be SO STRONG and SO PROUD of yourself you will not want to let "Button Pushers" bother you anymore.

So remember, the next time someone tries to push your buttons, "just smile" and say to yourself: "the way they are acting is not about me, I have a choice, so I am going to walk away."

A smile is the beginning of peace.
- Mother Teresa

With love,
Tammy Taylor

Proverbs 12:18
Some people make cutting remarks, but the words of the wise bring healing.

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Friday, October 9, 2009

We Won 13 Prestigious Awards for 2009!!

We Won 13 Prestigious Awards for 2009!!
"Thank you, to all of my Tammy Taylor Nail Technicians!!!!
You are the BEST!!!!
Because of you Tammy Taylor Nails WON 13 "Nails Readers Choice Awards".
So, make sure you let everyone know that you use the Best Nail Products in the World!

Nail Technicians in the U.S. and all over the World, voted for my Tammy Taylor Products as their favorite Products. This is such a great honor, because you can only win this Prestigious Award by receiving the most votes. So, to see for yourself what all of these Nail Techs already know I put together a Special Offer for you.

Have A Great Nail Day.
with love,
Tammy Taylor

To Find Out More About the Tammy Taylor Award Winning Products


Tammy Taylor Nails Reader's Choice Awards2009Tammy Taylor

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Thursday, October 8, 2009

To Raise or Not To Raise....

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To Raise or Not To Raise....

Do you always seem to be the one that expects More From Those Around You?

Does anyone ever say to you "let it go, it doesn't affect you so why are you wasting your time”?

It is easier to ignore what others do, and just say to yourself, "to each his own", than to make anyone accountable. But what happens when "no one” keeps anyone accountable?Tammy Taylor

"It is not only what we do, but also what we do not do, for which we are accountable."
- Moliere

Lowering the bar and making excuses does not help anyone.

I know it is hard to let someone know when they are not doing something to their full potential, or something is not up to expectations; but, if you do not say anything, then nothing will improve.

And, because you know you should have said something about it, you will probably start thinking about it, and thinking about it, until you get mad and just say forget it!

I am not going to deal with this any longer. Just shutting that person off or losing your temper. Or, if it is someone you do business with, you just stop using their services or stop using their products.

Then that person is IN SHOCK, and says to you "I had NO IDEA you felt that way, why didn't you ever tell me anything was wrong?”

And you might think "well they should have been able tell by the way I was acting”; not really; if you are acting different with them, they think it is you that has the problem, not them.

Or, you might think, they should just know they are not performing well. This will probably come as a Surprise to you; but NO they usually don't know; it is something about human nature; we think we are always at our peak performance, even if those around us know we are not. So, until someone brings it to our attention we think everything is just fine.

Expecting more makes everyone better; it makes our families, our jobs, our businesses and our Country better.

By not accepting just O.K. Performance, or just O.K. Service, or just O.K. Products, we will help everyone get better. There is nothing the matter with this, it is called "RAISING THE BAR".

BUT, before we can start RAISING THE BAR for others, we need to RAISE THE BAR on ourselves first. This will make us more UNDERSTANDING and more FIRM when we do RAISE THE BAR for others.

We do not want to come across as mean spirited, a nag, or a complainer in the way we RAISE THE BAR for others, but we will do it in the same way we did it for ourselves, SLOWLY and LOVINGLY, but FIRMLY.

In the business world, the reason why RAISING THE BAR is so important, is because in Today's economy, people are expecting more.

And in order for a business to thrive, it needs to be at PEAK PERFORMANCE every day; every day has to be like the SUPERBOWL.

Services and products that were once treated like a "necessity” are treated more like a "luxury” now!

Where before, in a good economy, we accepted just O.K. or mediocrity, and it did not bother us much, because we just figured we could pay to have it done again or give it away and buy another one.

But now, our whole way of thinking is changing; we just can't throw things away and get new ones or pay to have something re-done.

We are now demanding more value for our money.

"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity."
- Donald A. Adams

Businesses "now” have to convince consumers that they are going to get the very best value for their dollar with the:

  • Best Quality
  • Best Service
  • Best Guarantees
  • Best Education
  • Best follow up
  • Etc…

The KEY IS: People will spend their money, but they will need to be 100% sure they are getting the best.

People will remember the bad quality or a bad service long after they have forgotten the price.

None of us want cheap, because we know that is never a good investment. Whether it is cheap nails, or cheap clothes, or a cheap dishwasher, because we know it will fall apart and we will end up spending more.

"Truly great companies are built on ideals, not just deals."
- Al Watts

But, if the businesses that sell more expensive services and products do not GIVE PEOPLE THEIR MONEYS WORTH, people will take their chances and buy cheap; because they were not convinced of the value they were getting with more expensive services or products.

The GREATEST THERMOMETER you will ever have to help decide if your business will thrive in the New economy is:

If you had to pay someone exactly what you charge for exactly what services or products you are selling - Would you pay it?

Or, would you want more value for your money?

with love,
Tammy Taylor

Proverbs 21:5

Good planning and hard work lead to prosperity, but hasty shortcuts lead to poverty.

Tuesday, October 6, 2009


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People have had the same problems since the beginning of time, and our problems are no different, we just think they are, because they are our problems.

We need to ACCEPT our New Economy as our New Reality, and CHANGE the things that are now “not” working (even if they might have worked before).

CHANGING the way we do business; the way we handle our jobs; and the way we handle our finances, will make things better, simpler and easier for us to deal with.Tammy Taylor

Our New Economy Seems Like It Has Created a NEW Environment, that has All New Challenges, but I would love for you to read this quote from the early 1900's, it sounds like it was written today:

We seem as a nation to be suffering from a mania for play.

The huge development of pleasure-chasing automobiles merely symbolizes our universal restlessness and eagerness to be running after something, anything that we can classify as diversion.

Under pressure from tormenting constituents, our legislatures are piling up holidays.

And the cry of labor everywhere is "Cut down hours; cut down hours," until it seems as if brief, tired minutes were all that would be left for work.

The obvious deduction is that work is always something to be got rid of, as if it were a curse. Yet life is work. Editorial from Labor Digest, June 1922

When we ADAPT to all of the NEW changes around us we can get better.

There have been a lot of changes in the last year, some good and some bad, but this is our New Reality; and the sooner we learn to ADAPT to our NEW Environment, the faster we will be able to IMPROVE IT.

Pretending things are the same, or thinking things are going to be like they use to be, can lead to being negative and frustrated.

I was talking to some people the other day and they were so disgusted and all they did was complain about the economy, their finances, the government and the shape the world is in; they had no solutions and no ambition to make any changes, or to even try and make anything better, they just complained.

Now I do not mind talking about the economy, finances, the government and the shape the world is in, because it gets my mind going. I get ideas about what I can do to help change the situation. But to just talk and not do anything about it, I will not do that.

“The important thing is not to stop questioning.”
Albert Einstein (1879-1955)

Accepting the new Economy does not mean we agree with the new Economy nor does it mean that we are just going to go along with it.

But: To thrive in any environment, you need to know your environment and ACCEPT your environment; then ADAPT to your environment and make the CHANGES needed to grow, and build, and PROSPER in your environment.

A tough economy can make us better than we have ever been. Do not let a “tough” economy beat you down.

There are so many New Opportunities, we just need to start thinking more about what we “CAN DO” not what we cannot do.

People are always blaming their circumstances for what they are. I don't believe in circumstances. The people who get on in this world are the people who get up and look for the circumstances they want, and, if they can't find them, make them. ~G.B. Shaw, Mrs. Warren's Profession, 1893

Feeling like you have no control over things can make you tired and depressed.
But, you do have control.
Make a list of your top 3 things that the New Economy has done to change your Life:

  1. Expenses are getting higher every month:

    You are in control - Start brainstorming with everyone around you that spends your money, and make a list on how you can become more efficient and decrease your expenses. (It is all of the little stuff that adds up.) Do whatever you have to do to get your expenses under control and ADAPT. Then you need to figure out “New” ways you can get more money coming in.

  2. Business has gotten harder to make a profit:

    You are in control - If the way you are presently doing business is not working, then Change the way you do business.

    GET IN TOUCH with your clients. Find out what they want and what they need, and ADAPT to their needs. (Maybe you need to start looking for a way to get New Clients that you never thought of before.)

  3. Less money to spend:

    You are in control - If you have less money, spend less money; ADAPT to what money you do have. Then start brainstorming, and figure out how you are going to make more money. (Work extra hours; go to more classes to improve your skills etc…)

Making the necessary CHANGES is NOT COMPLICATED, but it can be a bit painful and uncomfortable.

“When one door closes another door opens. But, we often look so regretfully upon the closed door that we don't see the one that has opened for us.”
-- Alexander Graham Bell

We have Amazing New Opportunities ahead of us; we just have to be willing and ready to embrace our New Adventures.

with love,
Tammy Taylor

Proverbs 3:5-6
Trust in the Lord with all your heart; do not depend on your own understanding. Seek his will in all you do, and he will direct your paths.