Wednesday, November 26, 2008

That’s the Spirit! We are gaining MOMENTUM!

Hi Girls,
That’s the Spirit!
We are gaining MOMENTUM!

This has been a great week. We have been getting lots of emails from you telling us your Salons are getting busier; more Clients are starting to get their nails done for the Holidays; and your manicure Clients are putting their acrylic nails back on.

Your Clients can choose the Nail Technician they go to and they chose YOU! YOU! And only YOU! And, not some other Nail Tech in town. THAT SHOULD MAKE YOU FEEL REALLY SPECIAL and give you a little extra patience even with the difficult ones.

Now we need to Keep our MOMENTUM Going, by giving Fantastic Customer Service.

So, I put together a few Pointers that are a necessity to insure that clients keep coming back even after the Holidays.

Pointer #1:
GREET every single Client
when they come in, and offer them something to drink before starting their Service (even if they are your best friend, they are still your Client, and they too need pampering).

Pointer #2:
You have a Job, and you have Clients who love you.

Customer Service with a Smile and a Thankful Heart.

  • Do not complain to Clients.
  • Do not complain to co-workers.
  • Do not complain to the owner.
  • And, you will find the less complaining you do the less you will have to complain about.

Pointer #3:
Treat every Client like GOLD$, because they are.

Pointer #4:
Never let your Clients walk around with a broken nail; always fit them in immediately, because this is a direct reflection on your work, and you want referrals.

Now Girls, I know you have probably heard me say these things 100’s of times to you over the years, but only about 2 out of 10 Nail Technicians actually give excellent Customer Service, and it does not cost you anything extra but a few moments of your time.

I have been asking nail Clients if their Nail Tech’s practice these Customer Service basics:

  • 8 Clients out of 10 said “NO”, and…
  • They also said that is why they switch and go to discount Salons…
  • Not because the discounters are cheaper, but if they aren’t going to get Special Customer Service…
  • Why spend the extra money?

So, we are on a mission, let’s make our Clients feel so Special they will never leave, and they will pay more and they will keep coming back for 20 years, and they will refer us to all of their friends.

Have A Great Nail Day,
Tammy Taylor

Saturday, November 22, 2008

Stimulate our own Economy...

Hi Girls, "Things are looking up already! GREAT NEWS! GAS Prices are Wayyyyy Down, AND the AFTER Christmas sales are going on during Thanksgiving this year, so we will all be able to buy more presents for less money."

The Way to STIMULATE our own Economy, in our own Community, is by keeping the money flowing in our local businesses.

I do this myself; I try to always support the small businesses run by their owners within a mile of my office or my house first, before I go to Department Stores and Chains. Some of the small businesses I go to all the time; the printer next door, my girlfriends clothing boutique, the flower shop, the cookie shop, the fruit and vegetable guy, the gas station, the dry cleaners, the mom and pop cafe, my girlfriends salon and the list goes on.

So, Support your small local stores; shop at your little boutiques; support each other and book an appointment to get your own Nail and Hair Services done for the Holidays. Encourage everyone you know to do the same thing. Do Not think about the whole worlds economy; THINK About the 5 mile radius around your Salon.

Keep the money flowing in your neighborhood; right now the economy needs everyone to get excited about the HOLIDAYS and start Shopping.
  • Make sure you are leaving business cards at your local businesses and taking theirs with you so you can all help each other.
We do not need to get crazy and over spend; but we still need to get shopping.

Now I am Really Excited!
This is the Greatest News of ALL!
I can help the economy by doing one of the things I enjoy most in the world: SHOP!

And the way I am going to pay for all my Shopping is by doing my other most favorite thing in the world: NAILS!
So Let's Get Going; and help our Great Country!

Saturday, November 15, 2008

When the going gets TOUGH...

When the going gets TOUGH the TOUGH get going!
So, come on girls, NOW is the time to G
ET TOUGH!Tammy Taylor

We can no longer sit and wait for Clients to come to us, we have to go out and get them. When the Economy is tough, we have to work twice as hard for the same amount of money. But it is worth it because we still have a job.

  • The Old Days of 3 and 4 Day Work weeks are gone for a little while.
  • If we want to thrive and we want to growduring these times, we must CHANGE.

The Beauty business is the best business to be in right now. Because women love to feel pretty, especially when times are tough, and they feel a little down.

We need to change our philosophy on:

  • How we Do business
  • How we Spend money
  • How we take care of Customers
  • How we Promote ourselves

How We Can Improve Our Business:

  • Get more Clients
  • Get Referrals
  • Money management
  • Budgets
  • More work hours and more Days - Habit pattern like a regular job

Remember, a tough economy does not last forever; it is only temporary, so do not think "UGGH": I have to work 5 Days a week again; this is like starting over. I am going to have to re-organize my whole life, and my lifestyle. I don't know if it is worth it. My neck is hurting, my hands are hurting, my pocket book is hurting, and my head is hurting.

Instead: Think
"This is only temporary; I can do this for a few
months", especially with the Holidays coming, I always get new Clients during the holidays, and I always make money.

Girls, I have been in this business 27 years; I have been up and I have been down; but I NEVER, NEVER, NEVER Give Up, and you are Not going to GIVE UP either. This is the Greatest Business for Women, especially Working Mom's.
Remember when the economy is tough, wo
men go back to work, out into the marketplace; and when women work outside of their homes, they want to look nice and "nails" are usually the thing they do first; because we all know when our "nails" look good, we feel good.

Here Are 3 Steps You Need To Start TODAY!

STEP 1. Be in your Salon 5 Days A Week, until January 15th, 2009

  • Even if you do not have a Client, answer phones and clean cabinets
  • "If you are there, Clients will Come"

STEP 2. Run a Holiday Special for your Regular Clients only until December 31st, and put this at your Station in a frame.

NOTE: This BUILDS New Clients that already have faith in your work, AND Promotes Regular Clients to try other services.


Holiday Specials for my Regular Clients

  • 2 for 1:
  • Give your friend, or your Mom or your Daughter a wonderful gift that does not cost you a penny.
    o Bring them with you and they will get the same service you are receiving or
    an equal service free.
    o Just let me know in advance so I can book out the extra time needed.


  • Give yourself a little extra treat:
  • Book any 2nd service at the same time as your regular service and I will give you 50% off your 2nd service.
  • Like an Aroma Spa Pedicure or Acrylic Toenails

Girls, You are Tougher than you think! YOU CAN DO IT!!

Thursday, November 13, 2008

$8,000.00 Give-Away by Christmas

The Holidays are coming, so let's Celebrate
"I am GIVING AWAY $8,000.00 in CASH and PRIZES before Christmas! I will do the DRAWINGS on December 23rd, and the CASH PRIZES will be sent to you next day for December 24th delivery. Don't Miss Out, YOUCOULD BE THE WINNER!!"

Tammy Taylor

3 Different Ways to WIN!!

1. Established Clients can WIN by ordering every week for 6 consecutive weeks and your name will go into a drawing for the:
  • GRAND PRIZE of: $2,500.00 CASH
  • 2nd PLACE $500.00 in Tammy Taylor Products.
  • Order through the Tammy Taylor On-Line Store or through the Tammy Taylor Corporate headquarters (from Your Tammy Taylor Company Educator).
2. Referrals
When you refer us a Client (Nail Tech), and that Client (Nail Tech):

  • Purchases a Professional Nail Kit or Prizma Kit
    Your name will go into a drawing for the:
  • GRAND PRIZE of: $2,500.00 CASH
  • 2nd PLACE $500.00 in Tammy Taylor Products.
The More Nail Techs You "REFER" THE BETTER THE ODDS You Will Win!!

Drawing will be December 23, 2008

We will UPS your $2,500.00 for Next Day delivery, December 24, 2008.

3. New Clients
New Clients (Nail Techs) when you buy a Professional Nail Kit or Prizma Kit you will have your name put into a drawing for the:

  • GRAND PRIZE of: $1,500.00 CASH
  • 2nd PLACE $500.00 in Tammy Taylor Products.
Note: New Clients have to be working in a Salon

Order through the Tammy Taylor "online" Store or through the Tammy Taylor Corporate headquarters (from Your Tammy Taylor Company Educator).

Drawing will be December 23, 2008 and we will UPS your $1,500.00 for Next Day delivery December 24, 2008.

Note: Yes, International clients can participate but certain rules will apply.