Friday, January 18, 2008

How You Can Be Your Nail Techs Favorite Client

How You Can Be Your Nail Techs Favorite Client

When you want your nails done the right way: Beautiful and without pain or damage to the natural fingernail, you need to go to a PROFESSIONAL NAIL TECHNICIAN who loves doing nails. But these Nail Tech’s are usually very busy because they are the BEST!

Being a nail tech is fun but not easy. Nail Tech’s have to deal with a lot of clients with different personalities and make them all happy. When a client is considerate of the Nail Tech, the Nail Tech will bend over backwards for them.

HERE ARE THE 3 MOST COMMON APPOINTMENT PROBLEMS AND HOW YOU SHOULD DEAL WITH THEM:

1. IF YOU NEED TO CANCEL AN APPOINTMENT:



  • When you schedule an appointment with your Nail Tech, DO NOT cancel at the last minute.


  • Give the Nail Tech at least 24 hours notice because Nail Technicians work on commission only!


  • The Nail Tech does not receive any type of hourly pay and when you are scheduled for 3:00 and someone else calls in for the same time, the Nail Tech has to apologize, but then turn down that appointment.


  • Then you call and cancel at the last minute, but then it’s too late to fill the opening because the client who wanted that time has already found someone else to do their nails.


  • Your Nail Tech makes no money for that entire time that they booked out for your appointment!

If this happens to a Nail Tech 4-5 times a week that is almost an entire day without making any money. So if you have to cancel less than 24 hours, pay your Nail Tech for the missed appointment.


2. IF YOU ARE RUNNING LATE:




  • Call and let your Nail Tech know you are going to be late and ask if you should reschedule or have a partial appointment just to get you by until you can get back in for a full appointment.


  • Let your Nail Tech know you do not expect a full appointment and you are willing to pay for it.

3. IF YOU PICKED OFF ALL OF YOUR NAILS OR YOU BROKE MORE THAN 2 NAILS:




  • You became really nervous and/or had a really bad week and your nails are a mess!


  • Call your Nail Tech in advance so she can try to schedule you a longer appointment.


  • Or give you a different time to come in.


  • And, always pay for the extra work.

By putting yourself in the position of your Nail Technician and realizing they are on commission only will help you to always be fair and considerate with them. This kindness on your part will always make you their favorite and on the top of their list.

If you are having your nails done by a Tammy Taylor Nail Technician right now and you would like to give them some recognition, send me the following:

1. Name, Address, phone number and email address.
2. A little paragraph about their work and personality.

I will send them a special note about how much their clients think of them and also a gift of recognition.